Questions & Answers
Common questions about YourIQ DNA kits.
Here are simple answers for ordering, registration, sample collection, reports, privacy, and support.
How do I use a YourIQ DNA kit?
Order a kit, register it online, collect your cheek swab sample, mail it back with the included return materials, and view your report online when ready.
Do I need to register my kit?
Yes. Registration connects your kit ID to your online account and helps ensure the sample can be processed correctly.
What type of sample is collected?
YourIQ kits are designed for cheek swab collection. Follow the instructions included with the kit.
How long do results take?
Timing can vary by test type and shipping. Product pages currently state that results are typically available in 3 to 7 business days depending on test type.
Are wellness DNA tests medical tests?
No. Wellness and lifestyle reports are for informational purposes and are not intended to diagnose, treat, cure, or prevent disease.
What should I do if I made a mistake during registration?
Email support@youriqdna.com with your kit ID and the issue you want corrected.
Where can I read the privacy and DNA data policies?
You can review the Privacy Policy, Terms of Service, Consent Form, and DNA Data Policy from the footer of every page.
Can I contact support before ordering?
Yes. You can email support@youriqdna.com with questions about kits, registration, or sample collection.
Still need help?
Contact support and include your kit ID if you already have one.
Email Support